Trustco Claims Solutions was established on 1 June 2005 and forms part of Trustco Financial services (Pty) Ltd, a member of Trustco Group
international.

Fact File

5 Highly skilled, hand-picked negotiators started Trustco Claims Solutions in 2005.
27 The number of highly skilled, hand-picked negotiators, pro-active back office and an effective management team,processing claims today.
24% The percentage by which the TCC average claim cost is lower than most major companies.
423 000 000 The total rand value of personal and commercial lines claims processed by TCC negotiators.
32 000 The total number of personal and commercial Lines claims processed by TCC negotiators.   
Below norm Claim leakage is lower than the market norm due to focus on every aspect that influences the claim cost.

The Key to Success

Great success has been achieved by our streamlined processes and our
continuous refining and focus on every detail of the claim process.

• Full administration of the claims process from receipt to finalisation.
• Dedicated claims negotiator allocated per intermediary.
• In-house,on-line claimstracking via updated,comprehensive system notes means a reduction in telephonic enquiries.
• Tight grip of management of the entire claims process,resulting in improved management of the average claims cost without compromising quality and service.
• Accurate claims provisions.
• Centralised payment policy.
• Daily electronic claims settlements.
• Salvage and recovery management.
• Service providers carefuly selected based ont heir ability to provide quality service and/or workmanship at a cost-effective price.
• Continuous monitoring of the performance of preferred suppliers in order to maintain the highest quality of service.
• SMS communication on various claim processes such as claim registration, assessor appointment, repairs approval and payment requests. The client is updated regularly of the progress of the claim.

The Winning Solution

• The insurer wins with contained claims costs.
• The intermediary wins with improved service and more profitable insurance portfolio.
• The client wins with excelent service and reasonable premiums,which are the result of good claims management.

The intermediary can follow and manage the entire claims process of every client’s claim on-line using the i-Edge claims administration system, allowing
them to do what they do best – sel  policies.

Our focus–setting new standards in service excellence.

Our promise – nothing less than the BEST is acceptable.

For more information on Trustco Claims Solutions, visit www.trustcofs.com or call us on (011) 644-6622 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Trustco Claims Solutions is an authorised  Financial services Provider: FsB22339
reg No. 1982/001809/07

Trustco Financial services is a specialised provider of holistic
solution-driven products and services across the financial
and management services sectors. Our successes have been
built on years of nurturing our relationships with both clients
and suppliers alike. in the very complex world of insurance
administration, where information is the heart of the business, our client’s
success depends on our ability to provide correct and timely information
whilst ensuring that their data remains secure. Our team of insurance,
iT and business specialists are key to our continuous innovation and
development, keeping our clients on the leading edge in the insurance
industry.

i-Evolution is witness to our one-size-does-not-necessarily-fit-al  approach,
which is why we foster flexibility in terms of our processes and systems. At
TFs we believe in finding the perfect fit for your unique business needs. The
i-Evolution of ering covers a wide range of dif erent business needs which
are stil  customisable to make it a perfect fit! With this approach, it is also
possible for our clients’ businesses to evolve from one offering to another as
their businesses grow and develop.   

i-Call
This solution gives intermediaries access to quote on a full range of short-
term insurance products using a web-based application cal ed the i-Edge
integrated insurance administration system. The i-Call FAis compliant short-
term insurance cal  centre wil  complete the cycle, handle the administration
and voice logging on your behalf. As the administration is outsourced to
i-Call, you have 100 per cent of your valuable time to focus on sales and
growth. You benefit by having easy access to a bouquet of pre-packaged
products across various market segments using one channel with minimal
effort.

Insurance bureau
This option is for the intermediary looking for ful  control of al  aspects
of the business and the ability to provide clients with a one-stop service.
The i-Edge integrated insurance administration system provides a variety
of underwriting-based products, a claims facility, portfolio management
capabilities and ful  administration abilities. With the support of our
insurance specialists, you are able to control the profit drivers and
underwriting which impact on your portfolio.

Associated broker
Become an associated broker of TFs and you wil  have access to our range
of short-term insurance products and i-Edge integrated system. in addition,
you wil  have access to various insurance and financial compliance services,
training as wel  as of ice support functions. The services include: Pi cover,
compliance, training, legal advice, practice management, Hr and payrol
services, iT support, risk management and assisting with various marketing
functions.  You become part of the Trustco group of companies with access
to a fully integrated system with a bouquet of products as well as value-
adding functions such as compliance, training and of ice support. You also
receive an income boost as an associated broker.

Acquisitions
in simple terms, TFs wil  assist with the acquisition of brokerages and
underwriting managers available in the insurance industry.

Life and investment brokers
Life and investment brokers have the opportunity to earn annuity income, at
no additional cost to them in terms of ef ort or infrastructure, whilst providing
their client base with a short-term insurance solution by utilising the i-Call
FAis compliant cal  centre. Al  quotations, closing and administration are
handled by the call centre.

Compliance and support services
if al  you need is insurance and financial compliance services, training as
wel  as of ice support functions, then this is the solution for you. The services
include: Pi cover, compliance, training, legal advice, practice management,
Hr and payrol  services, iT support, risk management and assisting with
various marketing functions. 

Integrated systems
A holistic, customisable solution provides ful y integrated insurance,
underwriting, financial and claims management on the i-Edge system.
You have full control of all aspects of your development, client base and
profitability with accurate and timeous online information.     

You can see from this scope of of erings that, whatever your unique business
requirements, TFs has the perfect solution for you. Trustco Financial
services, making life bet er for everyone. 

For more information on i-Evolution, contact us on (011) 644-6622, e-mail
us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit us at www.trustcofs.com.

Trustco Financial Services Pty (Ltd) is a service provider of IT solutions to the
financial services and insurance markets, specialising in technology-based
solutions.

TFS has developed a number of unique solutions which have served
the company wel  in the local insurance and financial services arenas.
Intel ectual capital – both in management and technical areas – is the
company’s greatest asset. The fact that the company has grown over more
than 25 years in a highly competitive market bears witness to the quality of
management and solutions.

Money management: current trends
Money management products provided by a number of companies in
the financial services industry, including various banks, generally focus
on col ecting money from one or more debtors and paying one or more
creditors. These companies have been providing money col ections
services for the past 20 years and have not progressed on issues such
as: streamlining the administration process for the end user; automation
of certain actions encompassed in the money col ection process; and
transparency to the end user, who is not general y inclined to al ow any
corporate to deduct money from a given bank account.

Corporate clients who want to make use of money management solutions
are expected to abandon their current systems and migrate to a completely
new solution, often without the necessary training and support for the
financial and administrative staf . These systems increase the administration
process, as manual intervention is stil  required in a lot of instances.

What’s in it for you?
i-Col ect, in contrast, provides a total money management solution that
can be used together with the current business processes to streamline the
process to benefit the end user.

With TFS i-Col ect, the end-user can upload and maintain al  their debit
order transactions via a specifical y designed web application.

i-Col ect services range from a pre-format ed spreadsheet used for smal
companies in their money col ection requirements, to a payment gateway
solution. The payment solution al ows the client to use the system as an
administrative tool to capture al  client information including financial and
personal details. Furthermore, it can achieve a cost-saving benefit due to
the streamlined processing. Therefore, the use of the complete range of
services wil  maximise control and lower costs in al  areas of the money
management process.

Benefits

• Reducedcostassociatedwithmoneycollections.
• Reviewofexistingsystemsandsuggestionsofwaystoimprovecurrent
money collection processes.
• Increasedproductivityrelatedtomoneycollectionservices.
• Provisionofatransparentmoneycollectionsystemtoyourclients.
• Buildingavaluabledatabasebyusingthei-Collectgateway.
• Proactivelytracktheprogressonal aspectsofthemoneymanagement
process.
• Reportingonthemonthlyprogressofdecreaseinmonthlyunpaiddebits.
• Systemisaccessedusingcurrentinfrastructureviaaweb-based
application.
• Userfriendlyweb-basedapplication.
• Dedicatedserviceconsultant.
• Paymenttothirdpartieswhererequired.
• Multiplestrikedatesfrom1to31ofthemonth.
• SubsequentcollectionsonRDs.
• Multiplesub-schemesforvariousproductofferingswithinyourbusiness.
• Flexibletermsonmoniespaidovertosuityourcashflowrequirements.

Why the TFS i-Collect money management process?
Trustco Financial Services Pty (Ltd) is entirely independent. No external
influence exists to compromise the impartiality of our stance in the market
place. We can therefore concentrate on providing the highest levels of
money management services to clients.  With more than 25 years of
experience in the financial services industry, TFS has proven values, products
and services.

TFS – making life better for everyone.

For more information on i-Collect, contact us on
(011)644-6622, This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The pressures placed on insurance professionals by policyholders,competitors and government regulations are varied and complex. With increased pressure on portfolios due to ever increasing risk factors and the complexity of actuarial rating,high volume processing is key. IBM established themselves many years agowith mainframe technology, still in use at sites where other platforms could just not compete.Similarly, IBM has launched a series of midrange machines aimed at small, medium and large businesses requiring a high volume stable operating platform.Some of the newer technology providers have tried to position this high end technology in an “outdated” or “legacy” category. This cannot be farther from the truth when you consider the advancements and newer machines released by IBM. The mid range machines offered is the fastest growing midrange server in the world and on performance stats out performs a successful companies worldwide rely on an efficient IT infrastructure to support businesscritical processes. They need to know without a doubt that their systems and business processes managed by these systems are applied to meet client needs and provide the highest level of service, while still being flexible to handle new business opportunities
as and when they arise. The IBM iSeries,running on the IBM Power Systems server,
offers a highly scalable and virus-resistant architecture with a proven reputation for
exceptional business resiliency.

The proven robustness of the IBM Power Systems, running on iOS, has been a successful cornerstone of Trustco Financial Services (Pty) Ltd for more than 25 years. A key benefit, which is also experienced by our own clients, is a completely integrated environment. This gives our business a cheaper and more reliable ROI. The platform integrates and runs all web, applications, database and management systems in one single machine. It has proven to have the best security platforms and mechanisms built in as part of the Core Operating System.

Fascinating facts
• iOS is approved as a C2 US DefencenDepartment security platform.
• IBM Power Systems can run Multiple Operating Systems on a single machine with distributed memory and capacity management.
• IBM Power chip technology is used in the current PlayStation and MS Xbox 360 gaming consoles.
• IBM – iOS and SAP: Over 3 000 SAP installations on iOS.
• Proven performance, capacity and scalability customer size: from 10 users to 16 500 users.
• Database size: from 50 GB to 7 TB. TFS is among other South African top businesses that have opted for the robust and innovative IBM Power Systems, such as Investec, Avis, Telesure. Zurich, FNB, Absa, Nashua, Old Mutual, Sanlam, Shell, Etana, African Bank, Nestle, Tiger Brands, Momentum, Spar, Clover, Auto & General, Medi-clinic and Imperial Bank,
to mention a few..

All of these companies have one thing in common; high volume, stable operating environments. Features and benefits of the IBM Power Systems include integrated middleware for efficient business processing; virtualization to manage multiple applications and processes; optimization for exceptional business resilience; trusted security with auditing and compliance tools; open application
design choices; simplified operations and storage management; and scalability to enable nondisruptive business growth Operating systems play a further key role.
Microsoft has currently established itself in the desktop market and probably well suited. When you require a stable environment for high volume, high availability, robust machine and operating system, it is not ideally suited, especially considering that there are 1000’s of published Microsoft errors. IBM-iOS has never been affected by any virus neither has it ever been hacked. So, when deciding where to place the core of your business, don’t let sales talk be your deciding
factor. Consider the facts and statistics. After all, it is quite ironic that MS would employ IBM servers to run their main finance application at their own offices on.

For more information on i-Edge, contact TFS
on (011) 644 6622, e-mail
This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit www.trustcofs.com.