Trustco Claims Solutions was established on 1 June 2005 and forms part of Trustco Financial services (Pty) Ltd, a member of Trustco Group
international.

Fact File

5 Highly skilled, hand-picked negotiators started Trustco Claims Solutions in 2005.
27 The number of highly skilled, hand-picked negotiators, pro-active back office and an effective management team,processing claims today.
24% The percentage by which the TCC average claim cost is lower than most major companies.
423 000 000 The total rand value of personal and commercial lines claims processed by TCC negotiators.
32 000 The total number of personal and commercial Lines claims processed by TCC negotiators.   
Below norm Claim leakage is lower than the market norm due to focus on every aspect that influences the claim cost.

The Key to Success

Great success has been achieved by our streamlined processes and our
continuous refining and focus on every detail of the claim process.

• Full administration of the claims process from receipt to finalisation.
• Dedicated claims negotiator allocated per intermediary.
• In-house,on-line claimstracking via updated,comprehensive system notes means a reduction in telephonic enquiries.
• Tight grip of management of the entire claims process,resulting in improved management of the average claims cost without compromising quality and service.
• Accurate claims provisions.
• Centralised payment policy.
• Daily electronic claims settlements.
• Salvage and recovery management.
• Service providers carefuly selected based ont heir ability to provide quality service and/or workmanship at a cost-effective price.
• Continuous monitoring of the performance of preferred suppliers in order to maintain the highest quality of service.
• SMS communication on various claim processes such as claim registration, assessor appointment, repairs approval and payment requests. The client is updated regularly of the progress of the claim.

The Winning Solution

• The insurer wins with contained claims costs.
• The intermediary wins with improved service and more profitable insurance portfolio.
• The client wins with excelent service and reasonable premiums,which are the result of good claims management.

The intermediary can follow and manage the entire claims process of every client’s claim on-line using the i-Edge claims administration system, allowing
them to do what they do best – sel  policies.

Our focus–setting new standards in service excellence.

Our promise – nothing less than the BEST is acceptable.

For more information on Trustco Claims Solutions, visit www.trustcofs.com or call us on (011) 644-6622 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Trustco Claims Solutions is an authorised  Financial services Provider: FsB22339
reg No. 1982/001809/07