Trustco Claims Solutions was established on 1 June 2005 and forms part of Trustco Financial services (Pty) Ltd, a member of Trustco Group
international.

Fact File

5 Highly skilled, hand-picked negotiators started Trustco Claims Solutions in 2005.
27 The number of highly skilled, hand-picked negotiators, pro-active back office and an effective management team,processing claims today.
24% The percentage by which the TCC average claim cost is lower than most major companies.
423 000 000 The total rand value of personal and commercial lines claims processed by TCC negotiators.
32 000 The total number of personal and commercial Lines claims processed by TCC negotiators.   
Below norm Claim leakage is lower than the market norm due to focus on every aspect that influences the claim cost.

The Key to Success

Great success has been achieved by our streamlined processes and our
continuous refining and focus on every detail of the claim process.

• Full administration of the claims process from receipt to finalisation.
• Dedicated claims negotiator allocated per intermediary.
• In-house,on-line claimstracking via updated,comprehensive system notes means a reduction in telephonic enquiries.
• Tight grip of management of the entire claims process,resulting in improved management of the average claims cost without compromising quality and service.
• Accurate claims provisions.
• Centralised payment policy.
• Daily electronic claims settlements.
• Salvage and recovery management.
• Service providers carefuly selected based ont heir ability to provide quality service and/or workmanship at a cost-effective price.
• Continuous monitoring of the performance of preferred suppliers in order to maintain the highest quality of service.
• SMS communication on various claim processes such as claim registration, assessor appointment, repairs approval and payment requests. The client is updated regularly of the progress of the claim.

The Winning Solution

• The insurer wins with contained claims costs.
• The intermediary wins with improved service and more profitable insurance portfolio.
• The client wins with excelent service and reasonable premiums,which are the result of good claims management.

The intermediary can follow and manage the entire claims process of every client’s claim on-line using the i-Edge claims administration system, allowing
them to do what they do best – sel  policies.

Our focus–setting new standards in service excellence.

Our promise – nothing less than the BEST is acceptable.

For more information on Trustco Claims Solutions, visit www.trustcofs.com or call us on (011) 644-6622 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
Trustco Claims Solutions is an authorised  Financial services Provider: FsB22339
reg No. 1982/001809/07

Trustco Financial services is a specialised provider of holistic
solution-driven products and services across the financial
and management services sectors. Our successes have been
built on years of nurturing our relationships with both clients
and suppliers alike. in the very complex world of insurance
administration, where information is the heart of the business, our client’s
success depends on our ability to provide correct and timely information
whilst ensuring that their data remains secure. Our team of insurance,
iT and business specialists are key to our continuous innovation and
development, keeping our clients on the leading edge in the insurance
industry.

i-Evolution is witness to our one-size-does-not-necessarily-fit-al  approach,
which is why we foster flexibility in terms of our processes and systems. At
TFs we believe in finding the perfect fit for your unique business needs. The
i-Evolution of ering covers a wide range of dif erent business needs which
are stil  customisable to make it a perfect fit! With this approach, it is also
possible for our clients’ businesses to evolve from one offering to another as
their businesses grow and develop.   

i-Call
This solution gives intermediaries access to quote on a full range of short-
term insurance products using a web-based application cal ed the i-Edge
integrated insurance administration system. The i-Call FAis compliant short-
term insurance cal  centre wil  complete the cycle, handle the administration
and voice logging on your behalf. As the administration is outsourced to
i-Call, you have 100 per cent of your valuable time to focus on sales and
growth. You benefit by having easy access to a bouquet of pre-packaged
products across various market segments using one channel with minimal
effort.

Insurance bureau
This option is for the intermediary looking for ful  control of al  aspects
of the business and the ability to provide clients with a one-stop service.
The i-Edge integrated insurance administration system provides a variety
of underwriting-based products, a claims facility, portfolio management
capabilities and ful  administration abilities. With the support of our
insurance specialists, you are able to control the profit drivers and
underwriting which impact on your portfolio.

Associated broker
Become an associated broker of TFs and you wil  have access to our range
of short-term insurance products and i-Edge integrated system. in addition,
you wil  have access to various insurance and financial compliance services,
training as wel  as of ice support functions. The services include: Pi cover,
compliance, training, legal advice, practice management, Hr and payrol
services, iT support, risk management and assisting with various marketing
functions.  You become part of the Trustco group of companies with access
to a fully integrated system with a bouquet of products as well as value-
adding functions such as compliance, training and of ice support. You also
receive an income boost as an associated broker.

Acquisitions
in simple terms, TFs wil  assist with the acquisition of brokerages and
underwriting managers available in the insurance industry.

Life and investment brokers
Life and investment brokers have the opportunity to earn annuity income, at
no additional cost to them in terms of ef ort or infrastructure, whilst providing
their client base with a short-term insurance solution by utilising the i-Call
FAis compliant cal  centre. Al  quotations, closing and administration are
handled by the call centre.

Compliance and support services
if al  you need is insurance and financial compliance services, training as
wel  as of ice support functions, then this is the solution for you. The services
include: Pi cover, compliance, training, legal advice, practice management,
Hr and payrol  services, iT support, risk management and assisting with
various marketing functions. 

Integrated systems
A holistic, customisable solution provides ful y integrated insurance,
underwriting, financial and claims management on the i-Edge system.
You have full control of all aspects of your development, client base and
profitability with accurate and timeous online information.     

You can see from this scope of of erings that, whatever your unique business
requirements, TFs has the perfect solution for you. Trustco Financial
services, making life bet er for everyone. 

For more information on i-Evolution, contact us on (011) 644-6622, e-mail
us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or visit us at www.trustcofs.com.